Dishler Laser - Blog

We can talk all day long about our experience, technology, and culture at Dishler Laser, but if patients are not happy with the final result, we have not been successful.  Recently we sent out an e-mail survey to a consecutive group of over 100 patients asking about their experience, their results, and their satisfaction with our services.  I am happy to report to you that 97% of the respondents were satisfied, very satisfied, or extremely satisfied with their results.  Of the few people who were not satisfied, we investigated the reasons and in all but one case it had to do with administrative reasons, not their vision.

We understand that it is impossible to make everyone totally happy, and this survey has shown us what we are doing right, and a few areas that we can further improve.  Considering the wide range of people and their vision challenges that we face, this is and extremely gratifying outcome.

 

As important as factors related to your doctor are, laser vision correction is not just about the technology that is used, and not just about the empirical results that are obtained. The first and most important step in pursuing laser vision correction or LASIK is to pick both the doctor and the technology which will hopefully deliver for you the best results. Beyond these basics the most important consideration is known as patient expectations. The patient's perception of success is a key indicator since what goes on behind the eyes, that is in the brain of the person who has LASIK, is just as important as the objective results themselves. While most patients are extremely happy with their excellent results, it is important to understand that LASIK is a process, and one needs to look at the most important optical diagnostic instrument available, their own mirror. The bottom line is whether one is the type of person who is happy with substantial improvement in their quality of life or will only perfection be their minimum standard of success?