Dishler Laser - Blog

It was early in the 1990's before anyone even thought about LASIK that we were first with another procedure, ALK.  In Automated Lamellar Keratoplasty (ALK) we used a microkeratome to make a thin flap on the cornea, and then removed a small amount of corneal tissue to reduce severe nearsightedness (sound familiar?).  This procedure was an outgrowth of an even older procedure where the front of the cornea was reshaped using a lathe, that dates back about forty years!  This new procedure was a major advancement, and I published on our results with nine other doctors from around the country, many of whom are leaders in their own community in refractive vision corrective surgery.  What we learned in these procedures made us realize that although our results were promising, they were inexact and needed the refinement that a laser could offer. 

We can talk all day long about our experience, technology, and culture at Dishler Laser, but if patients are not happy with the final result, we have not been successful.  Recently we sent out an e-mail survey to a consecutive group of over 100 patients asking about their experience, their results, and their satisfaction with our services.  I am happy to report to you that 97% of the respondents were satisfied, very satisfied, or extremely satisfied with their results.  Of the few people who were not satisfied, we investigated the reasons and in all but one case it had to do with administrative reasons, not their vision.

We understand that it is impossible to make everyone totally happy, and this survey has shown us what we are doing right, and a few areas that we can further improve.  Considering the wide range of people and their vision challenges that we face, this is and extremely gratifying outcome.